As a Systems and Network Administrator practicing Computer Science and Sociology, I drive myself (and those around me) toward contextual understanding, gathering of input, focus, responsibility, and achievement through strengths which I have always been able to count on for success. These strengths include: Researching, Visualizing, Innovating, Collaborating, Inspiring Others, Being Detail Oriented, Planning Strategically, Negotiating, and Managing / Resolving Conflict.
Renton Technical College (2017-present)
Renton, WA
Systems Administrator: Currently getting up to speed, and then stepping up my game, as it were. The college currently has a complex I.T. environment, which poses some challenges that I look forward to tackling with my new teammates!
Washington State Bar Association (2012-2017)
Seattle, WA
Network Administrator: Specializing in Network Operations and Infrastructure. Management, maintenance, analysis, design, development, testing, security, and troubleshooting of high-availability business application servers, wired and WiFi networks, switches with multiple VLANs, telephone and voicemail equipment, VMware infrastructure, storage area networks, email and communication servers, Public Key Infrastructure (PKI, Certificate Authority), virtual (VDI) and physical desktops. Maintain network security, confidentiality, documentation, and records. Audit software licenses ensuring compliance. Leverage automation and scripting, simplify complex systems, strategically plan, communicate, educate, and provide high-quality customer service as Tier 2 / Tier 3 Help Desk support.
I.T. Help Desk Specialist: Tier 1 and Tier 2 Help Desk support for WSBA staff and committee/board members on desktop hardware and software, printers, and other computing, telecom and audio/visual equipment.
Eric's Computer Service (2001-2012)
Federal Way, WA
Computer Specialist and System Builder: Build, maintain, and support desktops and servers for community clients.
Abercrombie & Fitch (2006-2012)
Tacoma, WA
Brand Representative and Model: High-volume retail sales, customer service, team leadership.
Apple Appraisal Associates, Inc. (2001-2004)
Federal Way, WA
Desktop Support Technician and Manager of Information Technology: troubleshooting, networking, training, research, planning, and deployment.
University of Washington, Tacoma (2003-2011)
Tacoma, WA
Bachelor of Arts Degree; Undergraduate research in Urban Studies and Computing & Software Systems.
Highline Community College (2003-2005)
Des Moines, WA
Associate of Arts degree, with emphasis on Computer Science, Mathematics and Psychology. Member of Phi Theta Kappa International Honor Society. Vice President's List Fall 2003; 3.49 cumulative GPA.
Decatur Senior High School (2000-2003)
Federal Way, WA
Graduated with high honors, lettered in music, active member of National Honor Society, awarded "All-American Scholar," awarded "National Leadership and Service Award," and studied Spanish for four years.
References available upon request.